Admin & Operations Reviews

Lenders that use Fee Chaser to automate their upfront fee collection process share their thoughts about the product.

Mortgage lenders nationwide are using Fee Chaser to process and manage credit card payments.

In the Spring of 2022, we asked lenders what they thought about using the software. The feedback was incredible, landing us with a Net Promoter Score of 94*.

Net Promoter Score (NPS) is a measure based on the likelihood to recommend a given brand, product, service or experience. NPS ranges from -100 to +100. Anything above +80 is considered "World Class."

Click a section title below to navigate to those reviews in this article or scroll away!

 

Reviews from our ICE Mortgage Technology™ Marketplace Profile 

Feedback we've received directly from clients

 


ICE Mortgage Technology™ Marketplace Reviews

We purchased LenderLogix’s Fee Chaser product and wish we would have found it years ago. We have been able to save hours of manual processing! The implementation was painless and the Lender Logix team is amazing. You won’t be sorry purchasing Fee Chaser.
-  Sharon Kuiper, Centier Bank

Fee Chaser has provided a much needed lift for our processing department to automatically collect appraisal fees (and extended rate locks). We no longer have to take card numbers over the phone and our accounting department no longer has to track and store receipts as everything is automatically dropped into Encompass. Big win all around!!!

-  Jason Cohen, NJ Lenders Corp

We have worked with LenderLogix for almost two years now. Their Fee Chaser product has saved us so much time and effort, as well as adding security for our borrowers. Their support is top notch, implementation was fast and painless, and they customize our product as needed. Could not be happier!

- Lindsey Banes, Michigan First Mortgage, a division of Michigan First Credit Union

This has been a lifesaver when it comes to collecting payments from borrowers. No need for maintaining credit card data.

- Mick Gould, The Mortgage Firm, Inc.

We have great success with Fee Chaser which help us recover great amount of cost. Very easy implementation.
- Lin Lupinski, Dart Bank

LenderLogix is more than a 3rd party vendor. They are truly a company partner who offers incredible technology and unparalleled customer service. [Fee Chaser] implementation was easy and seamless and the continued support is absolutely amazing. LenderLogix is the GOLD STANDARD in partners.

- Admin User, First Equity Mortgage Inc


Feedback from Clients

Identities are anonymous as these were statements collected from our NPS survey.

I like that the borrowers enter their credit card information and there is immediate feedback as to whether that information is correct and processes. It cuts down on errors, and we no longer have client credit card information in the file.

Simple, efficient and user-friendly.

The implementation went smoothly. The service is cost effective. Anytime I have had an issue, the staff responds quickly and usually has a solution.

The ease of Fee Chaser is unlike anything else on the market. We interviewed several companies and after speaking with LenderLogix, it was a no brainer who we were going to go with. The process after setup was everything we hoped for. To this day this is the smoothest integration we have ever experienced with a vendor.

Fee Chaser has made the process of receiving payment from the borrower so easy for all parties. Borrowers feel more secure not having to fill out a CC auth form and we don't have to do anything but push a button to send the link. The simplicity is beautiful. And then we receive a receipt immediately upon payment. Love this

Seamless, hands-off solution.

It is a super easy way to collect upfront fees.

Our support staff uses it and loves it, because now we don't have to ask the borrower to fill out a form with their credit card details on it.

Easy to implement into Encompass. Automated.