This guide will walk you through the steps to customize and update a borrower's needs list within Encompass using LiteSpeed. By following these simple steps, you can easily add, update, or remove items from the list to ensure your borrower has all the necessary requirements clearly outlined.
Adding a New Item to the Needs List
-
Open the Borrower’s File:
-
Navigate to Encompass and open the borrower’s file from your pipeline.
-
-
Access the Needs List:
-
Go to the Forms tab.
-
Click on LenderLogix Lightspeed Needs List.
-
-
Add the New Item:
-
Locate an empty box in the needs list.
-
In the Name field, type the name of the new requirement (e.g., "College Diploma").
-
In the Description field, provide additional details (e.g., "Proof you went to college").
-
-
Display the Item to the Borrower:
-
Change the setting from Not Displayed to Borrower to Displayed to Borrower.
-
-
Verify the Update:
-
Go to the top of the page and click Preview Link.
-
This will take you to the borrower’s dashboard. Under the Documents We Need From You section, confirm that the new requirement appears on the list.
-
Removing or Hiding an Item from the Needs List
-
Locate the Item:
-
With the borrower’s needs list open in Encompass, find the item you want to remove or hide.
-
-
Hide the Item:
-
Change the setting from Displayed to Borrower to Not Displayed to Borrower to hide the item temporarily.
-
-
Remove the Item Completely:
-
To delete the item entirely, select the Clear option for that entry.
-
Tips and Best Practices
-
Double-check updates by previewing the borrower’s dashboard to ensure changes are accurate.
-
Communicate changes to the borrower if the updates are significant or time-sensitive. You can email the borrower directly from their LiteSpeed needs list in Encompass by clicking the Email Borrower button. This will populate an email template that contains the borrower's needs list link as well.
Customizing and updating your borrowers' needs list is a straightforward process that ensures clear communication and smooth collaboration. Feel free to reach out to our support team here at LenderLogix for any questions on the topic!